Privacy Policy

The Sandbox Workspace Ltd (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of individuals (“you” or “users”) who use our coworking space and related services (“Services”). By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect:

1.1. Personal Information: We may collect personal information that you provide to us when you sign up for our Services, including your name, email address, postal address, phone number, and other contact details.

1.2. Payment Information: If you make payments for our Services, we may collect payment card information or other financial information necessary to process your payment.

1.3. Usage Information: We may collect information about how you use our Services, including your preferences, interactions with other members, and usage patterns.

1.4. Communication Information: We may collect information related to your communication with us, such as support tickets, inquiries, and feedback.

1.5. Website and Cookies Information: When you visit our website, we may collect information about your device, browser, IP address, and usage patterns through cookies or similar technologies. For more information, please refer to our Cookie Policy.

2. Use of Information:

2.1. Providing Services: We use the collected information to provide and improve our Services, including facilitating bookings, managing memberships, and responding to your inquiries.

2.2. Communication: We may use your information to communicate with you about our Services, including sending administrative messages, updates, and promotional offers.

2.3. Personalization: We may use the collected information to personalise your experience, tailor our Services to your preferences, and provide relevant content and recommendations.

2.4. Analytics and Improvement: We may use the information for internal purposes, such as analysing usage patterns, improving our Services, and enhancing the security of our systems.

2.5. Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, or legal processes or respond to valid governmental requests.

3. Sharing of Information:

3.1. Service Providers: We may share your personal information with trusted service providers who assist us in providing our Services, such as payment processors, IT support providers, and marketing agencies. These service providers are authorised to use your personal information only as necessary to provide the services to us.

3.2. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.3. Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights or safety, investigate fraud, or respond to a government request.

4. Data Security:

We take reasonable measures to protect the security of your personal information and have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices:

5.1. Account Information: You can review and update your account information by contacting us directly. Please keep your account information accurate and up to date.

5.2. Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or contacting us directly.

5.3. Cookies: Most web browsers are set to accept cookies by default. You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling cookies may affect the functionality of our website.

6. Children’s Privacy:

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take reasonable steps to remove the information from our systems.

7. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically for any updates. We will notify you of any material changes by posting the revised Privacy Policy on our website or through other communication channels. Please note that this Privacy Policy applies solely to the personal information collected by us through our Services and does not apply to any third-party websites or services linked to or from our website. We encourage you to review the privacy policies of those third parties before providing any personal information to them.